Shipping policy

Last Updated: 18 August 2026

VÉROULA delivers orders across India through third-party logistics providers using Shiprocket and its associated courier network.

1. Order Processing

Once your order and payment have been successfully confirmed, your order will be prepared for dispatch.

Orders generally require 1–3 business days for processing and dispatch.

During product launches, festive periods, promotional campaigns or periods of high order volume, processing may take additional time.

2. Shipping

Once your order has been dispatched, tracking details will be provided through the contact information submitted at checkout, where available.

Orders are shipped through logistics partners available via Shiprocket. The courier partner may vary depending on the delivery location and service availability.

3. Delivery Time

Estimated delivery timelines may vary depending on your location and courier availability.

Delivery estimates shown at checkout or communicated after dispatch are indicative and are not guaranteed delivery dates.

Customers should refer to their tracking information for the latest shipment status.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

VÉROULA may offer free shipping or promotional shipping from time to time. Such offers will be subject to the terms applicable to the relevant promotion.

5. Order Tracking

After dispatch, you may track your order using the tracking information provided by VÉROULA or the applicable logistics partner.

If the tracking status shows that an order has been delivered but you have not received it, please contact us promptly so that we can coordinate with the logistics partner.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address, incorrect contact information or repeated delivery attempts, additional shipping or re-delivery charges may apply where applicable.

7. Failed Delivery & Return to Origin

If an order is returned to the sender because of repeated failed delivery attempts, refusal to accept the shipment, an incorrect address or other circumstances attributable to the customer, VÉROULA may contact the customer regarding re-shipment.

Any applicable re-shipping charges may be payable by the customer.

8. Damaged Shipments

If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact VÉROULA as soon as possible.

For damaged, leaking or defective products, please refer to our Refund & Return Policy.

9. Delivery Delays

VÉROULA is not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions, severe weather, natural events, public holidays, strikes, transportation disruptions, government restrictions or other force majeure events.

Where possible, our team will assist in coordinating with the logistics partner to resolve delivery-related issues.

10. Shipping Coverage

VÉROULA currently ships within India.

International shipping, if introduced in the future, will be governed by separate shipping terms and may be subject to customs duties, taxes, restrictions and other applicable requirements.