Refund & Return Policy

Last Updated: 18 August 2026

At VÉROULA, every order is carefully prepared and packed before it leaves our hands. We want you to have complete clarity regarding returns and refunds.

This policy explains the circumstances under which products purchased from VÉROULA may be returned and how refunds are processed.

1. Return Window

VÉROULA accepts eligible return requests made within 3 calendar days from the date of delivery.

Return requests received after this period may not be accepted, except where required under applicable law or where the product has been received damaged, defective, incorrect, or materially different from the product ordered.

The delivery date recorded by our logistics partner will generally be considered the date of delivery.

2. Eligibility for Returns

For a voluntary return or change-of-mind return, the product must:

Be unused and unopened.
Remain in its original condition.
Have all original packaging, labels, seals and accessories intact.
Not have been sprayed, tested, tampered with or damaged.
Be returned in a condition suitable for resale.

Due to the nature of fragrance products, opened, sprayed, used or tampered products are not eligible for voluntary return.

Products that are damaged, defective, incorrectly delivered or materially different from what was ordered will be handled separately in accordance with applicable law.

3. 20% Return Deduction

For an eligible voluntary return or change-of-mind return, 20% of the amount paid for the returned product will be deducted from the refund amount.

The remaining 80% of the amount paid for the returned product will be refunded after the returned product has been received and inspected.

Any shipping charges separately paid by the customer may be non-refundable.

The 20% deduction does not apply where the product is confirmed to be:

Damaged during transit;
Incorrectly delivered;
Defective;
Missing essential components; or
Otherwise subject to a refund, replacement or other remedy under applicable law.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, leaking, broken, defective or different from what you ordered, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

Your order number;
Photographs of the outer package;
Photographs of the product received;
A description of the issue; and
Any other information or photographs/videos reasonably requested by our customer-support team.

An unboxing video is recommended as helpful evidence for transit-related claims, but it is not the sole basis for determining eligibility.

After reviewing the issue, VÉROULA may provide an appropriate resolution, which may include a replacement, refund or another remedy as applicable.

5. How to Request a Return

To request a return, please contact:

Email: collection@veroula.com

Phone: +91 9156375665

Please mention “Return Request – [Order Number]” in your email subject line.

Your request should include your order number, reason for the return and relevant photographs/videos where applicable.

Once your request is reviewed, our team will provide the return instructions if the request is approved.

6. Return Shipping

For voluntary returns, the customer may be responsible for the applicable return shipping costs unless otherwise communicated by VÉROULA.

For products confirmed to have been damaged, defective or incorrectly supplied by VÉROULA, return shipping arrangements will be communicated by our team.

7. Return Inspection

All returned products are subject to inspection.

If the returned product does not meet the eligibility requirements stated in this policy, VÉROULA may reject the return request to the extent permitted by applicable law.

8. Refund Processing

Once an approved return has been received and inspected, the applicable refund will be initiated.

Refunds will generally be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway or other financial institution.

9. Exchanges

VÉROULA does not currently offer routine exchanges for change-of-mind purchases.

For products that are confirmed to be defective, damaged or incorrectly delivered, VÉROULA may offer a replacement or refund, subject to product availability and applicable law.