Privacy policy

Last Updated: 18 August 2026

VÉROULA respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how VÉROULA may collect, use, store and share information when you visit our website, place an order, contact us or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with VÉROULA, we may collect information such as:

Name;
Email address;
Mobile or telephone number;
Billing address;
Shipping address;
Order and purchase information;
Information provided when contacting customer support;
Product reviews, feedback and communications; and
Information necessary to process returns, refunds or replacements.

Payment transactions may be processed through third-party payment providers. VÉROULA does not ordinarily store complete payment-card credentials on its own systems.

2. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

IP address;
Browser type;
Device information;
Operating system;
Pages visited;
Referring pages;
Website interactions; and
Cookies and similar technologies.

3. How We Use Your Information

VÉROULA may use your information to:

Process and fulfil your orders;
Process payments;
Arrange shipping and delivery;
Provide order confirmations and tracking updates;
Respond to customer enquiries;
Process returns, refunds and replacements;
Improve our products, website and customer experience;
Maintain business and transaction records;
Prevent fraud, misuse and unauthorized activity;
Comply with applicable legal and regulatory requirements; and
Send promotional communications where permitted by applicable law.

4. Sharing of Information

VÉROULA may share relevant information with trusted third-party service providers where reasonably necessary to operate our business and provide services to you.

These may include:

Payment gateway providers;
Shiprocket and applicable courier/logistics partners;
Website and e-commerce service providers;
Customer-support providers;
Analytics and technology providers; and
Other service providers assisting us in operating the VÉROULA website and fulfilling orders.

We share information only to the extent reasonably necessary for the relevant purpose.

5. Payment Information

Payments may be processed through third-party payment providers.

VÉROULA does not intentionally store complete payment-card credentials on its own systems.

Third-party payment providers may collect and process information according to their own privacy policies and applicable laws.

6. Cookies

Our website may use cookies and similar technologies to:

Operate essential website functions;
Remember preferences;
Understand website usage;
Improve website performance; and
Support analytics and marketing activities.

You may be able to manage or disable certain cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

7. Marketing Communications

Where permitted by applicable law, VÉROULA may send information about new launches, products, offers and other brand communications.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to your orders may continue where necessary.

8. Data Security

VÉROULA takes reasonable measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, legal, regulatory and dispute-resolution requirements.

Retention periods may vary depending on the type and purpose of the information.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion where legally applicable, withdrawal of consent where processing is based on consent, and raising a grievance.

Requests may be submitted using the contact details below.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites

Our website may contain links or integrations to third-party websites and services.

VÉROULA is not responsible for the privacy practices of third-party websites. We encourage you to review their respective privacy policies before providing personal information.